Frequently Asked Questions

Effective from: 31 October 2026 · v2.1

What is included in a purchase?

Each product page lists exactly what is included — file formats, number of items, software compatibility, and version. You get the complete package described on the product page, available for download immediately after purchase.

What license do I get?

Every purchase includes a single commercial license for one person: it covers your personal projects and paid client work. We do not offer separate license tiers yet — when you buy a product, the license is included.

Can I use assets in client work?

Yes. Your purchase includes the right to use the asset in paid client work. The asset itself cannot be resold or redistributed, but the work you create with it is yours.

What software do I need?

Each product page lists the compatible software and minimum version. Check before purchasing to make sure the asset works with your setup.

How do I download my purchase?

After payment, go to your account library at /account/library. Your purchased assets appear there with download links. The download is available immediately — no waiting period.

Do I get future updates?

You are entitled to the version that was current at the time of purchase. If we release a new major version, it may require a new purchase. Minor updates and bug fixes are included.

Can I get a refund?

Individual paid products include a voluntary 7-day satisfaction refund, even after downloading and testing. Bundles are excluded from that voluntary satisfaction refund, but the separate 90-day functionality and conformity warranty and mandatory rights still cover them. Earlier purchases retain more favorable terms disclosed before payment. See the Refund Policy for the conditions and simple request form.

Are bundles excluded from every refund or warranty?

No. The bundle exclusion applies only to the voluntary 7-day satisfaction refund. The 90-day functionality and conformity warranty, and any refunds, statutory bonuses or compensation required by law, remain available. You can still use the refund request form for a warranty or other mandatory-rights claim.

Do promotions, upsells or several products in one order count as a bundle?

A promotion, offer or upsell does not by itself remove satisfaction coverage, and buying separate products in one order does not automatically make them a bundle. The exclusion concerns products sold as bundles; their product page and checkout identify the applicable coverage.

Which version applies to my purchase?

License v2.1 applies only to purchases after publication when its conditions were disclosed before payment. Earlier more favorable terms remain protected, including the conditions disclosed for a checkout opened before this publication. We review the applicable terms rather than using the payment date alone.

What payment methods do you accept?

We accept all major credit and debit cards through Stripe. Payment is processed securely — we never see or store your card information.

Is there a subscription?

Not yet. All assets are currently one-time purchases. A subscription library (Massiv Vault) is planned for the future.