Refund Policy

If an individual paid digital product does not meet your expectations, you may request a voluntary satisfaction refund during the seven calendar days following payment confirmation. Promotions, offers and upsells remain included unless the product is sold as a bundle. You may download, install and test the product; you do not need to demonstrate a defect. Free downloads have no paid amount to refund, without limiting mandatory consumer rights.

Bundles are excluded only from the voluntary 7-day satisfaction refund. They retain the 90-day functionality and conformity warranty and all mandatory consumer rights, including refunds, statutory bonuses or compensation required by law. Buying separate products in one order, or receiving an upsell discount, does not by itself turn them into a bundle.

We separately offer a 90-calendar-day functionality and conformity warranty, including products purchased in bundles, starting when the product is delivered and effectively available to you. The period does not start when you choose to download it. Coverage includes corrupted files, content missing compared with what was advertised, and failures under the compatibility conditions expressly offered for the product. This is separate from the satisfaction refund and does not promise particular artistic results.

Depending on the issue and applicable law, solutions include correction, replacement, a price reduction or a refund. We respect your mandatory options and rights: a repair or replacement will not be imposed first where the law allows another remedy. Mandatory bonuses, compensation, damages and rules extending, suspending or renewing the warranty remain unaffected.

Use the secure request form below or email massivtools.info@gmail.com. Include your order number, affected product and purchase email.

For an eligible satisfaction request, a brief statement that the product did not meet your expectations is sufficient. No extensive questionnaire or proof of a defect is required. For a functionality or conformity claim, including a claim concerning a bundle, describe the problem and provide only the technical information reasonably necessary to assess it. The bundle exclusion does not prevent you from submitting a warranty or mandatory-rights claim.

The form is optional; email and other mandatory complaint or consumer-protection channels, including PROFECO, remain available. Complaints address: Oriente 4 995, Orizaba, Veracruz, 94300.

Submit within the applicable coverage period. We preserve the date you first submit the request, even if its review or resolution occurs later. The seven-day period is the request deadline, not a promise that your bank will credit the money within seven days. Mandatory deadlines and any longer or broader legal rights remain unaffected.

A refund for an affected product uses the amount actually paid for that product, taking applicable discounts and taxes into account, through the original payment method. We do not deduct internal processing fees from a refund offered as full. Any additional amount legally due remains payable.

Refunding one pack does not cancel licenses for the other products, recalculate their prices or take back discounts already applied to them. The amount is based on what you actually paid for the affected product. These amount rules apply when a refund is due; they do not extend the voluntary satisfaction refund to excluded bundles.

A confirmed refund terminates only the license for the refunded product. From confirmation, stop new uses of that product and using its source files, including copies you control. Finished, rendered or flattened end products created before confirmation may be retained, used, published and delivered, including work not yet delivered to a client. New source-file use, edits or renders require a valid license. A price reduction that leaves the purchase in effect does not by itself terminate the license. We cannot delete files remotely.