Legal

Terms & Conditions

Last updated: 31 October 2026

Draft — Legal Review Required

This document is a draft prepared for review by qualified legal counsel. It has not been approved and should not be relied upon as a final legal document. Do not publish without legal review.

About these terms

These terms govern your use of the Massiv Tools for Creators website and the purchase of digital assets and services. By using the site, you agree to these terms. For any questions, contact us at massivmediamx@gmail.com.

Services

Massiv Tools for Creators provides audiovisual production, performance campaigns, social content systems, and digital assets for creators. The specific scope of each service engagement is defined in the proposal agreed with the client.

Digital assets

Digital assets purchased through our store are licensed, not sold. Your use of an asset is governed by the applicable Commercial License that accompanies the purchase. See that license for permitted uses, restrictions, express coverages and the effect of a confirmed refund on the affected product license.

Billing

Monthly services are billed in advance. One-off projects are billed according to the milestones set out in the proposal. Digital asset purchases are charged at the time of checkout. All invoices for Mexican companies are issued with CFDI.

Payments

Payments are processed securely through our payment provider, Stripe. We do not see or store your full card information. Prices are listed in USD unless otherwise stated.

Cancellations

Monthly services can be cancelled with at least 30 days notice. One-off project deposits are non-refundable once production has started, unless otherwise agreed in writing.

Refunds

Refunds for digital assets are governed by the applicable Refund Policy and Commercial License. Paid individual products purchased directly from the official storefront, including promotions, offers and upsells, have a voluntary 7-day satisfaction refund from payment confirmation. Bundles are excluded only from that voluntary offer. The separate 90-day functionality and conformity warranty, including products purchased in bundles, runs from delivery and effective availability. Mandatory consumer rights, including legally required refunds, statutory bonuses and compensation, remain unaffected. These periods concern timely submission of a request, without removing broader or longer mandatory rights. The version disclosed before payment applies; earlier purchases and checkouts opened before publication retain any more favorable terms. See the Refund Policy for the request process and full conditions.

Intellectual property

Upon full payment for a service engagement, the client receives ownership of the final delivered assets as agreed in the proposal. For digital asset purchases, a license — not ownership — is granted. Massiv Tools for Creators retains the right to display work in its portfolio unless otherwise agreed in writing.

Confidentiality

Both parties agree to keep confidential any proprietary information shared during the engagement and to use it solely for the purposes of the project.

Limitation of liability

To the extent permitted by law, Massiv Tools for Creators is not liable for indirect or consequential damages, and total liability is limited to the amount paid for the specific service or asset that gave rise to the claim. This does not exclude or restrict the express coverages in the Commercial License or any rights, refunds, price reductions, statutory bonuses, compensation or damages that cannot lawfully be excluded or limited.

Account security

You are responsible for maintaining the security of your account credentials. Do not share your login with others. Contact us immediately if you suspect unauthorized access.

Modifications

We may update these terms from time to time. For digital-asset purchases, revised conditions apply only to purchases made after publication when disclosed before payment. Updates do not retroactively reduce more favorable terms offered for earlier purchases, and all applicable mandatory rights remain. The terms disclosed for a checkout opened before publication are preserved; payment after publication does not by itself replace them. Continued use does not retroactively replace the terms applicable to an existing digital-asset purchase.

Contact

For questions about these terms, contact us at massivmediamx@gmail.com.