Legal
Support
Last updated: September 18, 2026
Draft — Legal Review Required
This document is a draft prepared for review by qualified legal counsel. It has not been approved and should not be relied upon as a final legal document. Do not publish without legal review.
How to get help
If you need help with a product, an order, or a download, we are here to assist you. Choose the option that best fits your situation.
Email support
For all support requests, email us at massivmediamx@gmail.com. Include your order number (if applicable), the product name, and a clear description of the issue. We respond within 24 hours on business days.
For faster communication, message us on WhatsApp at +52 56 1714 5738. Available during business hours (Monday–Friday, 9:00–18:00 Mexico City time).
Download issues
If you cannot access or download a purchased asset, go to your account library at /account/library. If the file is missing or corrupted, email us with your order number and we will resolve it immediately.
Licensing questions
For questions about what your license covers, see our Asset License page. For custom or enterprise licensing, contact us directly.
Refund requests
See our Refund Policy page for the refund request process and applicable conditions.
Response times
Email: within 24 hours on business days. WhatsApp: within 2 hours during business hours. Urgent download issues are prioritized.