Support

Effective from: 31 October 2026 · v2.1

How to get help

If you need help with a product, an order, or a download, we are here to assist you. Choose the option that best fits your situation.

Email support

For all support requests, email us at massivtools.info@gmail.com. Include your order number (if applicable), the product name, and a clear description of the issue. We respond within 24 hours on business days.

For faster communication, message us on WhatsApp at +52 56 1714 5738. Available during business hours (Monday–Friday, 9:00–18:00 Mexico City time).

Download issues

If you cannot access or download a purchased asset, go to your account library at /account/library. If the file is missing or corrupted, email us with your order number and we will resolve it immediately.

Licensing questions

For questions about what your license covers, see our Asset License page. For custom or enterprise licensing, contact us directly.

Refund requests

For an eligible individual-product satisfaction request, a brief statement that the product did not meet your expectations is sufficient. Bundles are excluded only from voluntary 7-day satisfaction refunds; their 90-day functionality and conformity warranty and mandatory consumer rights remain. You can still submit a warranty or other mandatory-rights claim for a bundle. You may email massivtools.info@gmail.com or use the secure request form. See the Refund Policy for the individual-product 7-day satisfaction period, bundle exclusion and separate 90-day functionality warranty that includes bundles. Earlier more favorable terms disclosed before payment remain protected.

Response times

Email: within 24 hours on business days. WhatsApp: within 2 hours during business hours. Urgent download issues are prioritized.